Moscow, Moscow, Russian Federation
Moskva, Moscow, Russian Federation
Moskva, Moscow, Russian Federation
Relevance of the topic. There are a number of European indicators to monitor the dental healthcare system including C.3 (Satisfaction with service quality) and C.4 (Satisfaction with pay). High job satisfaction among the personnel leads to an increase in effective functioning of the whole organization. However, there are few data on such indicators for clinicians/dentists in Russia. Aim ― to study the level of job satisfaction of pediatric dentists, especially the satisfaction with service quality and pay. Methods and materials. The satisfaction of pediatric dentists was measured according to two European indicators (C.3 and C.4) of dental healthcare monitoring. 232 dentists (aged 22―65 years old) working for clinics of different type of ownership in Moscow and Moscow regions were interviewed. Such factors as the dentist’s age, the level of satisfaction with dental materials, instruments and equipment, the type of ownership were under study. Results. The study showed dependence of C.3 and C.4 on the factors mentioned above. 81,2 % of the dentists of private clinics were satisfied with the treatment and 72,9 % ― with the preventive dental care provided for their patients. In public clinics this proportion was 77,3 and 58,4 %. Meanwhile, the older the dentist was the less satisfaction with the dental service he had: 77,9 % of the dentists of 22―39 years old and only 50 % of those of 60 years old. The satisfaction with preventive dental care was getting lower too: from 65 to 39,6 %. 91,6 % of dentists working for the private sector were satisfied with pay compared with only 41,5 % in public clinics. This figure tended to go down with a rise of the dentist’s age. Conclusion: the dentists of 22―30 years old working for the private sector showed the highest level of job satisfaction
european indicators of dental health, job satisfaction, pediatric dentists, medical organization
1. Duzh, A. N., Alyamovskiy, V. V., Sokolova, O. R., Gavrilyuk, O. A. (2014). Opyt primeneniya yevropeyskoy sistemy otsenki stomatologicheskogo zdorov'ya EGOHID v Rossii [Experience of application of the European system of assessment of dental health EGOHID in Russia]. Meditsinskiye nauki. Uspekhi sovremennogo yestestvoznaniya [Medical science. Successes of modern natural science], 12, 331-334. (In Russ.)
2. Khamadeeva, A. M., Mashentseva, A. P., Livanov, O. L., Filatova, N. V. (2015). Ispol'zovaniye yevropeyskikh indikatorov stomatologicheskogo zdorov'ya u detey Samary [The applying of European indicators of oral health of children in Samara]. Meditsinskiye nauki. Fundamental'nyye issledovaniya [Medical science. Fundamental study], 1, 159-163. (In Russ.)
3. Brenan, D. S., Spenser, A. J. (2002). Influence of patient, visit, and oral health factor on dental service provision. J Public Health Dent, 62, 148-157.
4. (2010). Nordic Project of Quality Indicators for Oral HealthCare. THL-Report 32/2010. Finland, Helsinki, 76.
5. Zhuravlev, A. L., Drummers, A. N., Volovikova, M. I. (2009). Psikhologiya cheloveka v sovremennom mire. Tom 1. Kompleksnyy i sistemnyy podkhody v issledovaniyakh psikhologii cheloveka. Lichnost' kak sub"yekt zhiznennogo puti [Psychology of the person in the modern world. Volume 1.Complex and systematic approaches in human psychology research. Personality as the subject of life]. Materialy Vserossiyskoy yubileynoy nauchnoy konferentsii, posvyashchennoy 120-letiyu so dnya rozhdeniya S.L. Rubinshteyna, Izd-vo «Institut psikhologii RAN» [Materials of the all-Russian anniversary scientific conference devoted to the 120th anniversary of S. L. Rubinstein, publishing House "Institute of psychology of RAS"], 137-146. (in Russ.)
6. Jex, S. M., Britt, T. W. (2014). Organizational psychology: A scientist-practitioner approach. John Wiley & Sons.
7. Peters, D. H. et al. (2010). Job satisfaction and motivation of health workers in public and private sectors: cross-sectional analysis from two Indian states. HumResourHealth, 8 (1), 27.
8. Cherkasov, S. N., Kostikova, A. Y. (2017). Udovletvorennost' vrachey gosudarstvennykh meditsinskikh uchrezhdeniy [Satisfaction of doctors of state medical institutions]. Mezhdunarodnyy nauchno-issledovatel'skiy zhurnal [International research journal], 04 (58), 198-200. (In Russ.)
9. Pankevich, V. I., Shkolnikova, M. A., Yugay, M. T. (2015). Udovletvorennost' vrachey svoim trudom v gosudarstvennykh i chastnykh meditsinskikh organizatsiyakh [Satisfaction of doctors with their work in public and private health organizations]. Vestnik Rosdravnadzora [The journal of Roszdravnadzora], 5, 69-78. (In Russ.)
10. Evstigneev, S. V., Vasilyev, V. V. (2016). Otsenka kachestva meditsinskoy pomoshchi i trudovogo protsessa po rezul'tatam oprosa vrachey [Evaluation of the quality of medical care and labor process according to the results of a survey of doctors]. Zdravookhraneniye Rossiyskoy Federatsii [Health Care Of The Russian Federation], 60 (6), 293-297. (In Russ.)
11. Kostikova, A. Yu., Cherkasov, S. N. (2015). Teoreticheskiye osnovy motivatsii meditsinskogo personala [Theoretical bases of motivation of medical personnel]. Rossiyskaya akademiya meditsinskikh nauk. Byulleten' nauchno-issledovatel'skogo instituta obshchestvennogo zdorov'ya imeni N.A.Semashko [Russian Academy of medical Sciences. Bulletin of the research Institute of public health named after N. Semashko], Moscow, 6, 70-81. (In Russ.)
12. Eds. Bourgeois, D. M. et al. (2005). European Commission. Health and Consumer Protection Directorate General. Health Surveillance in Europe. A Selection Of Essential Oral Health Indicators : Catalogue.
13. Lysenko, I. L., Chirkov, V. A., Breusov, A. V., Mazitov, M. R. (2014). Kachestvennyye kharakteristiki meditsinskogo personala kak osnovnaya sostavlyayushchaya effektivnosti pervichnoy mediko-sanitarnoy pomoshchi [Qualitative characteristics of medical personnel as the main component of primary health care effectiveness]. Prakticheskaya meditsina [Practical medicine], 4, 65-68. (In Russ.)
14. Skripkina, G. I., Burnashov, T. I. (2018). Otsenka effektivnosti profilakticheskoy raboty shkol'noy stomatologicheskoy sluzhby v g. Omske [Evaluation of the effectiveness of preventive work of the school dental service in Omsk]. Stomatologiya detskogo vozrasta i profilaktika [Pediatric dentistry and prevention], 1 (64), 63-67. (In Russ.)
15. Medvedeva, L. (2008). Udovletvorennost' rabotnikov trudom kak faktor povysheniya effektivnosti proizvodstva [Satisfaction of workers as a factor in improving the efficiency of production]. Upravleniye ekonomicheskimi sistemami [Management of economic systems], 13, 37-45. (In Russ.)
16. (2002). Transition - The First Ten Years: Analysis and Lessons for Eastern Europe and the Former Soviet Union by World Bank. World Bank.
17. Yli-Lunnila, P., Kuusisto, H., Kuivanen, A. et al. (2018). Lecheniye kariyesa v stadii pyatna u patsiyentov, zakonchivshikh ortodonticheskoye lecheniye na breket-sisteme [Treatment of caries in a spot stage of the patients who finished orthodontic treatment on a bracket-system]. Stomatologiya detskogo vozrasta i profilaktika [Pediatric dentistry and prevention], 5 (68), 19-23. (In Russ.)
18. Ekimov, E. V., Smetanin, A. A. (2018). Povysheniye effektivnosti profilakticheskikh meropriyatiy kariyesa zubov v detskom vozraste s ispol'zovaniyem remineralizuyushchikh sredstv (obzor literatury) [Increase of preventive care effectiveness of childhood dental caries with the use of remineralizing agents (the literary review)]. Stomatologiya detskogo vozrasta i profilaktika [Pediatric dentistry and prevention],3 (66), 18-22. (In Russ.)
19. Ekimov, E. V., Skripkina, G. I. (2017). Kliniko-laboratornyye aspekty remineralizuyushchey terapii nachal'nogo kariyesa zubov u detey pri razlichnoy aktivnosti karioznogo protsessa [Clinical and laboratory aspects of remineralizing therapy of initial caries of teeth in children at various activity of carious process]. Stomatologiya detskogo vozrasta i profilaktika [Pediatric dentistry and prevention], 3 (62), 34-40. (In Russ.)
20. McKee, M., Ryan, J. (2003). Monitoring Health in Europe: opportunities, challenges, and progress. Eur J Public Health, 13, 1-4.
21. Ochoa, A., Imbert, F., Ledesert, B., Pitard, A., Grimaud, O. (2003). Health Indicators in the European Regions. Eur J. Public Health, 13, 118-119.
22. (2004). Eurostat. Statistics on Health Staff in the European Union - National and Regional Tables and Methodological Tables. Brussels : European Commission.
23. Kawata, N., MacEntee, M. I. (2002). A measure of agreement between clinicians and computer-based decision support system for planning dental treatment. J Dent Educ, 6, 1031-1037.
24. Kotovskaya, L. S. (2016). Udovletvorennost' usloviyami truda rabotnikov sluzhby meditsinskoy pomoshchi [Satisfaction with working conditions of employees of medical care service]. Aktual'nyye problemy sovremennoy meditsiny i farmatsii : 70-ya Mezhdunarodnaya nauchno-prakticheskaya konferentsiya studentov i molodykh uchènykh [Actual problems of modern medicine and pharmacy : 70th scientific and practical international conference of students and young scientists]. (In Russ.)
25. Kotlyarov, M., Husaenov, V. F., Agroskin, L. S. et al. (2012). Udovletvorennost' vrachey-rentgenologov svoim trudom [Satisfaction of radiologists with their work]. Radiologiya I Praktika [Radiology Practice], 1, 74-86. (In Russ.)
26. WHO regional office for Europe. Health workforce development strategies in the who European region. (Report submitted to the Regional Committee, Fifty-ninth session, Copenhagen, Denmark, 14-17 September 2009; EUR/RC59/9 + EUR/RC59/Conf.Doc./3; as of 3 January 2011).
27. Voss, E. (2009). Working conditions and social dialogue - national frameworks, empirical findings and experience of good practice at enterprise level in six European countries (Draft Report). European Foundation for the Improvement of Living and Working Conditions. (accessed 8 April 2010)
