Psychological resistance of a doctor refers to the ability to keep normal function of mind under changing circumstances and/or under pressure when giving medical treatment. The said ability is not a genetically built-in one, but is to be developed it together with forming a doctor’s personality during his or her study and work process. Psychological and emotional resistance of a doctor depends on the nervous system type (a person’s temper and individual qualities), on his or her background, skills, professional quali cation level, social manners and the nature of work. It is vital to create conditions conducive to developing psychological resistance of a dentist rendering medical services in a medical organization such as creating creating optimal working conditions to reduce the stress level, creating psychological and organization comfort at the work place; increasing the autonomy of a dentist when dealing with a patient by making him or her more competent not only in the major subject but also in such allied subjects as clinical psychology and science of con icts, creating a positive socio-psychological climate within an by way of conducting trainings, teaching dentists to relax, to conduct auto-training.
clinical psychology, model of communication between a patient and a doctor, psychological techniques and levels of communication between a patient and a doctor, developing psychological resistance of a doctor
