@article{Shakurova2013communicative,
author={Shakurova, E.S. and Shakurov, V.V.},
title={COMMUNICATIVE BEHAVIOR MANAGEMENT TECHNIQUES OF PATIENTS IN DAILY PRACTICE PHYSICIAN},
journal={Actual problems in dentistry},
publisher={TIRAZH Publishing House},
year={2013},
pages={14-17},
volume={9},
issue={3},
}