Ekaterinburg, Ekaterinburg, Russian Federation
from 01.09.2008 until now
Ural State Medical University (Department of Therapeutic Dentistry and Propaedeutics of Dental Diseases, Associate Professor of the Department)
Ekaterinburg, Ekaterinburg, Russian Federation
Ural Federal University named First President of Russia B. Yeltsin
Ekaterinburg, Ekaterinburg, Russian Federation
Ekaterinburg, Ekaterinburg, Russian Federation
Predmet. Izmenenie psihologicheskih ustanovok pri realizacii programmy «Berezhlivoe proizvodstvo» nachinaetsya s formirovaniya vovlechennosti vseh uchastnikov processa. Aktual'nost' nastoyaschego issledovaniya obuslovlena nedostatochnoy razrabotannost'yu organizacionno-psihologicheskih problem diagnostiki i kupirovaniya psihologicheskih reakciy, voznikayuschih u rabotnikov medicinskoy organizacii i pacientov i proyavlyayuschihsya v emocional'nom napryazhenii, trevoge i strahe. Neobhodimost' issledovaniya diktovalas' takzhe opredeleniem problemnyh zon i razrabotkoy prakticheskogo plana realizacii meropriyatiy v ramkah «Berezhlivogo proizvodstva». Cel' — issledovanie vovlechennosti personala v organizacionnye izmeneniya v ramkah «Berezhlivogo proizvodstva», povyshenie dostupnosti i kachestva medicinskoy pomoschi naseleniyu za schet optimizacii processov pri ee okazanii i ustraneniya poter' pri obespechenii menedzhmenta stomatologicheskoy pomoschi i uslug, vyyavlenie riskov raboty stomatologicheskoy polikliniki, obosnovanie oblastey ee uluchsheniya, sozdanie kart processov i optimizacii medicinskoy pomoschi v celom. Metodologiya. Provedeno issledovanie s ispol'zovaniem metodov nablyudeniya, anketirovaniya i introspekcii sostoyaniya ryada psihicheskih i psihofiziologicheskih funkciy medicinskih rabotnikov v usloviyah professional'noy sredy, psihofiziologicheskogo sostoyaniya pacientov v processe ozhidaniya stomatologicheskoy pomoschi. Rezul'taty. Vyyavleny tak nazyvaemye uzkie mesta potoka polucheniya stomatologicheskoy pomoschi, v chastnosti ozhidanie medicinskoy pomoschi v registrature. Opredeleny puti realizacii proekta. Opredeleny pilotnye ploschadki dlya otrabotki tehnologii vnedreniya metodov «Berezhlivogo proizvodstva», na kazhdoy iz kotoryh silami prepodavateley i studentov medicinskogo universiteta i chlenov rabochih grupp polikliniki provodilis' psihologicheskoe issledovanie vovlechennosti medicinskogo i nemedicinskogo personala v organizacionnye izmeneniya i hronometrazh rabochego vremeni. Vyvody. Rezul'tat issledovaniya pokazal aktual'nost' izucheniya kriteriya vovlechennosti sotrudnikov medicinskih organizaciy i upravlyayuschih imi struktur, poskol'ku, kazhdomu rukovoditelyu neobhodimo ponimat', naskol'ko rabotniki v celom i ih otdel'nye gruppy zainteresovany v rezul'tatah obschey deyatel'nosti, kakie faktory vliyayut na personal i kak imi sleduet gramotno upravlyat'.
LIN-medicina, «Berezhlivoe proizvodstvo», vovlechennost', psihologiya ozhidaniya medicinskoy pomoschi
1. Donna Daniel [Lean principles application in public health care]. URL: http://www.leanforum.ru/library/5/87. html
2. Zinkovskaya S. M., Chernavsky A. F. [Conflict resolution in dental practice]. Problemy stomatologii = Actual problems in dentistry, 2008, no. 6, pp. 37-41. (In Russ.)
3. Ivanova E. S., Chernavskiy A. F., Petrov I. A. [Effectiveness of psychological consulting of administration and staff in reorganized dentist clinic]. Problemy stomatologii = Actual problems in dentistry, 2016, no. 12 (4), pp. 75-83. (In Russ.)
4. Kulikov O. V. Berezhlivoe proizvodstvo (LIN-meditsina) kak bazoviy instrument obespecheniya kachestva i bezopasnosti medicinskoy deyatelnosti [Lean production (lean medicine) as a basic instrument of quality and safety assurance in medical practice].
5. Chernavsky A. F., Leonova O. V. [Dental clinics reorganization as a resource of dental service development]. Vestnik Tambovskogo universiteta. Seriya estestvenniye i tekhnicheskiye nauki = Bulletin of Tambov University. Natural and technical sciences, 2017, vol. 22, no. 6, pp. 1586-1592. (In Russ.)
6. Chernavsky A. F., Petrov I. A., Gavrilova A. C., Chernavsky M. A. [Empirical study of medical staff stress resistance in dental municipal clinic settings]. Problemy stomatologii = Actual problems in dentistry, 2016, no. 12 (3), pp. 107-112. (In Russ.)
7. Chernavsky A. F., Petrov I. A., Belova O. E. [Development of psychological resistance of dentists when rendering medical services at Municipal autonomous institution Dental clinic № 12 (MAU SP № 12)]. Problemy stomatologii = Actual problems in dentistry, 2016, no. 12 (2), pp. 116-123. (In Russ.)
8. Shashmurina V. P., Isidorova I. G., Shashmurina A. B. «Berezhlivaya stomatologicheskaya poliklinika» kak sistema kommunikatsii «vrach-patsiyent» [“Saving dental clinic” as communication system “doctor-patient”] Sbornik statey mezhdunarodnoy nauchno-prakticheskoy konferentsii “Vrach-patsient: sotrudnichestvo v reshenii problem zdorovya” [Collected works of International Scientific-Practical Conference “Doctor-patient: cooperation in dealing with health problems”]. Grodno, 2017, pp. 140-145.
